Shipping policy

Shopping Policy

Welcome to Choco’s Corner.
We want your shopping experience to be smooth, transparent, and stress-free. Please review the following shopping policy before placing your order.

Order processing

All items at Choco’s Corner are made to order.

  • Orders are processed after payment is successfully completed

  • Production usually begins within 1–5 business days

  • Orders cannot be modified or cancelled once production has started

Please double-check your order details before confirming checkout.

Shipping

Shipping times include production time + delivery time.

  • Estimated delivery times are shown at checkout

  • Shipping costs are calculated based on location and order size

  • Delivery times may vary due to carrier delays, customs clearance, or peak seasons

Once an order is shipped, tracking information will be sent via email.

Shipping address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Packages returned due to address errors

Reshipping may require additional shipping fees.

Customs, duties & taxes

International orders may be subject to customs fees, duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless stated otherwise.

Returns & refunds

Because our products are made to order:

  • All sales are final

  • Returns or exchanges are not accepted for change of mind or sizing issues

Refunds or replacements are only offered if an item arrives damaged, defective, or incorrect.
Please refer to our Return & Refund Policy for full details.

Product variations

We make every effort to display products accurately.
However, slight differences in color, placement, or size may occur due to screen settings or production processes. These variations are normal and not considered defects.

Lost or delayed packages

We are not responsible for packages marked as delivered by the carrier.

If a package is delayed or lost in transit, please contact the carrier directly using the tracking information provided.

We’re happy to assist where possible, but outcomes depend on the carrier’s investigation.

Payment

We accept secure payments through trusted third-party payment providers.

All payment information is encrypted and processed securely.
We do not store or have access to your full payment details.

Customer support

If you have any questions about your order or our shopping policies, please contact us at:

📧 hello.chocoscorner@gmail.com

We aim to respond within 1–2 business days.

Policy updates

Choco’s Corner reserves the right to update this Shopping Policy at any time.
Changes will take effect immediately upon being posted on this page.

Thank you for shopping with Choco’s Corner —
a little corner made with love, paws, and care 🤍🐶